UPDATE: Police Reports: Company Keeps On Calling

A Forest Road woman complained about harassing phone calls from a company called I.C. Systems.


1:49 p.m. — Eric Johannes, project manager in marketing for I.C. System Inc., was notified about the police blotter item on Monroe Patch today and sent this email response:

"We wanted to take the time to convey to you and your readers that we certainly are a legitimate company. We conduct business nationwide and provide a fully staffed Consumer Help Website that should help answer any questions. Please feel free to contact us if you have any questions or concerns."

Johannes also left these links: www.icsytem.com or www.icsystemconsumer.com



A 30-year-old Forest Road woman told police Monday that the company I.C. System called her home phone on Jan. 23 and multiple times since. At one point a caller told her a debt collector was looking for someone from 87 Rolling Point Road, but no town was given, according to the report.

said she was also asked for the last four digits of her Social Security number, which she did not give out. She told them to stop calling, but kept getting calls. The Forest Road woman is blocking the number.

The phone number, (202) 367-9252, is from a Washington D.C. exchange, police said, adding an officer called it and heard a generic recorded message that did not identify the company before the line disconnected.

Monroe Patch called the number and, after being on hold, a woman answered identifying the company as I.C. System. When asked what the company does, she declined to answer any questions without getting information herself.

Police said a Google search revealed numerous complaints about I.C. System.

A search shows the company is reportedly a debt collection agency for a credit card. Among some posted complaints are:

"This number calls me night and day asking for a person that i have aleady told them 100 times doesnt live here. I'm very fustrated and would like something to be done"

"This IC peopel call repeatly on a daily basis asking form some we do not know and have repeatly asked to be removed. They say ok and call back."

Whether or not this is legit, Patch found a website for I.C. System. It says it's "a family-owned business that was founded in 1938 in St. Paul, Minnesota" with "offices in Iowa, North Dakota, and Wisconsin." It says it is a collection agency. There is also a toll free help line to file complaints: 800-279-9048.

Here is a link to an overview of the company from the Minnesota and North Dakota Better Business Bureau.

QWERTY January 31, 2012 at 04:00 PM
I erroneously received debt collection calls for years, I finally bit the bullet and waited on hold to speak with a representative. I politely explained the situation to him and he removed our number from the list.
Jenna January 31, 2012 at 04:33 PM
I continuously get calls about lowering the interest rate on my credit card from a random company. It's very frustrating, I've asked them to stop multiple times and they don't. I asked to have my number removed from the call list and they said " we don't have a call list" I said you must have gotten my phone number from somewhere and they hung up on me. I've asked for a supervisor and have been hung up on. They call at least twice a day and it's automated until you click one to speak with a person. They are extremely rude and will not stop.
Christine E. January 31, 2012 at 04:43 PM
Do they call themselves "Cardholder services"? I get a call from them multiple times per day. They claim to be able to lower your interest rate, but in reality they are not connected with any 1 credit card. They're just looking for you to respectively get a loan from them at a lower interest rate. Really irritating and yes, they are rude.
Christine E. January 31, 2012 at 04:45 PM
Collection Agencies are most certainly relentless, but we were receiving dozens of calls for people who used to own our phone number. We've had the number for almost 5 years now, and on occassion we still get debt collectors calling for the previous owners. Usually, just like you, if i'm polite and explain the situation they are very understanding and remove us from the list. I find that the more abrupt you are, the less convinced they are that what you're telling them is the truth.
monroe taxpayer January 31, 2012 at 05:30 PM
I also have received calls that claim to offer to lower my interest rates. When I checked they come from unidentified number in Florida? My policy is to never talk to anyone who does not allow the use of their company name on my caller ID,or even if I a company I never heard of. Never ever give them your personal info. If I am not mistaken the phone company offer a way to block unwanted calls?
KikiMoon January 31, 2012 at 09:49 PM
I was harrassed relentlessly by IC Systems a few years back claiming they received my number from AT&T. They then got a hold of my phone bill and called every number on it....turns out I didn't owe anybody anything. That said, IC Systems was relentless and nearly broke up my relationship with my sister. I contacted the CT States Attorney on them, but nothing happened! The state did nothing, I should've called the police as well. I will NEVER have a contract with AT&T who sells all your info. NEVER!!!
Mary Poppins January 31, 2012 at 11:09 PM
We get the same credit card calls..once at 4:57 am! I don't understand why we get these calls when we are on the do not call list.
Jenna January 31, 2012 at 11:48 PM
Yes that is exactly who it is! I said can you please remove my number from your call list, they responded "we don't have a call list" I said well you must have gotten my phone number from somewhere "We just call all people who have a visa or mastercard" I'm not interesed please stop calling here. " We're just trying to help you" Please stop calling me. They hang up. What they are doing is actually illegal; you can read about it here. http://www.fcc.gov/guides/unwanted-telephone-marketing-calls Two hours later I get another phone call from them. I've reported them but the calls keep coming.
Joseph Spitzer February 01, 2012 at 01:22 AM
I hate card holder services. Sometimes I string them along saying I'm interested and then when I've taken up enough of their time, I hang up.
Jenna February 01, 2012 at 02:15 AM
Joseph that sounds like an amazing idea. I think might take your advice and do the same. I would love nothing more than to piss them off!
Todd Keeping February 01, 2012 at 11:54 AM
Another way to avoid calls from collection agencies, pay your bills. Works every time.
Christine E. February 01, 2012 at 01:33 PM
cardholder services isnst a collection agency,but thanks for coming out
Susan Galian February 01, 2012 at 03:18 PM
I get these as well as calls from Kingston, Jamaica. I finally started to use the call blocking on my phone. Some refer to it as select call rejection service. It works until they figure it out and start to call from another number. But I just keep updating my list on the phone service and keep these calls to a minimum. I realize it is time and energy to keep up with but at least I'm not constantly being dunned
Christine E. February 01, 2012 at 03:58 PM
Susan, I get that call at work constantly. I just start messing with them, and they get so angry and call me mean names that I can't say on Patch haha. Let's just say that now, every time I call, I ask them why my delivery of Red Stripe and Beef Patties are taking so long. They don't like that :)
Tman February 02, 2012 at 02:40 AM
add your number to the ct do not call registery, if they continue to call you, you can sue them http://www.ct.gov/dcp/cwp/view.asp?a=1629&q=285064
Jenna February 02, 2012 at 03:06 AM
I'm on the CT and the national do not call list. Autodial calls are illegal to being with unless they are emergency system notifications.
onceuponanewtown February 07, 2012 at 03:53 AM
I get automated calls from "Hi I''m Rachel from Cardholder Services" at all hours of the day and night on both my cell and home lines. I have pressed the # "to be removed from the list", I have asked politely, I have reported the #'s and times of day to the state - the calls keep coming. I have finally found my own successful solution...press the key to speak to a person and ask them to hold on just a second, put the phone on speaker and continue on with you work...I was washing my dishes and kept yelling just another minute almost done - tee hee! I try to figure out new ways to keep them on hold until FINALLY the calls have stopped! Even Rachel herself tried to call once LOL! I think by actually making them come on the phone and wait costs them time and money as it should they are wasting ours illegally! Try it - it may work for you too!


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